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Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The reviewers express satisfaction with the company's service, technicians, and the quality of the work performed. Positive reviews frequently mention the promptness, efficiency, and professionalism of the technicians, as well as their expertise in resolving issues. Customers also appreciate the friendly and helpful nature of the office staff and the thoroughness of the services provided. Additionally, the reviewers mention the positive experience with the company's customer service, including the ability to schedule appointments easily and the responsiveness of the team. However, a few negative reviews are present, primarily concerning the initial visits and the need for multiple trips to resolve the issue. Some customers express frustration with the initial technicians' inability to identify the problem and the need for subsequent visits. Nevertheless, the positive reviews outweigh the negative ones, indicating that the majority of customers have had a satisfactory experience with American Star. The recurring themes in the reviews include professionalism, expertise, promptness, efficiency, friendliness, and thoroughness. Customers appreciate the technicians' ability to explain the issues clearly and provide solutions that address the problems effectively. The positive reviews also highlight the company's commitment to customer satisfaction, with many customers expressing gratitude for the excellent service and the willingness to go above and beyond to ensure customer happiness. In conclusion, the reviews suggest that American Star provides reliable and high-quality HVAC services, with a majority of customers expressing satisfaction with their experience. While there are a few negative reviews, the positive reviews outweigh them, indicating that the company is committed to delivering excellent service to its customers.