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Testimonials

Find Out Why Your Neighbors Count on American Star

Jacob Brown
Jacob Brown
17:00 20 Apr 24
American Star was recommended by my neighbors, and in the year I've been using them, they've given me no reasons to look elsewhere. As a new homeowner, they've been very willing to educate me on all the HVAC stuff I never had to think about before when I was renting, and they're always polite and efficient with their work.My AC unit has been tuned up twice now by Alexa, who I've had loads of questions for but is always happy to answer. I also had by furnace tuned up by Chris, who walked me through all of the details of needed repairs and my options, ultimately convincing me to join the Galaxy Club (American Star's membership program, which I'm happy to be a part of).All in all, looks like the Northwest Suburbs have a great team put together, and I don't see myself going to anyone else while I live here.
Bob Rissetto
Bob Rissetto
15:19 20 Apr 24
Joe, Dan, and Chuck installed my new furnace, AC, and thermostat with no problem. Quiet, courteous, and knowledgeable based on how they worked with each other - like a team getting a job done. Even got my 14 month old to crack a few laughs - ha! A few days in and everything is working great. Would recommend!
Bill Myers
Bill Myers
14:31 20 Apr 24
We've been using American Star regularly for years and they're great to work with. Show up on time, do what they said they'd do, and keep our stuff running smoothly.
Paul Luboyeski
Paul Luboyeski
23:22 18 Apr 24
Chuck was very thorough in performing our air conditioner precision tune-up safety inspection. He was very professional and pleasant during his visit.
Lori Tepe
Lori Tepe
22:11 18 Apr 24
Chris S. helped me today with my a/c check-up. He is professional, yet approachable and takes the time to explain what he is doing and the various options available when a repair is needed.
David Buckman
David Buckman
20:14 18 Apr 24
Chuck couldn’t have been nicer and professional. He was very patient explaining to me repeatedly my options. Between Meagan and Chuck I’m sure u know what special employees u have..Suggestion: give them both a raise. I can’t b more satisfied with American Star and Chuck and Meagan. Update: They installed today. The salesman Mark stopped by to make sure everything was going smoothly. It was. I had two installers both named Chris. Both of them were very nice and very professional. They all treated me like I really mattered to them. Give them all a raiseApril 18, 2024. Today I had Alexa at my home for maintenance. She just like my previous experiences with my American Star Home Comfort staff. She is friendly and professional and I couldn’t b more satisfiedU have the best of the best employees and really appreciate it.
Frank Sugino
Frank Sugino
17:27 18 Apr 24
My heating/cooling system no longer responded to commands from the thermostat, so I rang up American Star for help. They sent Chris out to check my system and he quickly found the issue with a blown fuse. While he was here he also checked out the AC unit to make sure it was ready for the coming summer season and was very pleasant and informative about things to watch out for with my existing unit. Great tech, great service - glad to have American Star watching over my HVAC gear!
Anna F
Anna F
22:46 16 Apr 24
I have used American Star for years. I have found them to be extremely helpful and reliable. Chuck was here today. He arrived during the indicated time period, performed the check of my AC, helped me with the vents, and even petted my attention-seeking dog. Excellent!
Bob Muller
Bob Muller
21:18 16 Apr 24
Chuck Alessi did our a/c tune up and was very thorough and professional. Excellent experience.
Mona Morrison
Mona Morrison
21:15 16 Apr 24
Chris S is courteous, very efficient, on time and communicates about the status of the heating and air conditioner system in the house with clear instructions and suggestions. He is patient and understanding about my concerns. Today Chris was training Scott and it was a pleasure to see how caring he was in the additional roll as teacher. Thank you once again.
Jesus Maya
Jesus Maya
15:48 15 Apr 24
Service Expert "Chuck" does an excellent job.He explains everything and he doesn't leave until he has answered all your questions or concerns.Chuck and American Star Total Home Comfort. Thank you guys! ⭐️⭐️⭐️⭐️⭐️
DANIEL LAVERY
DANIEL LAVERY
18:54 13 Apr 24
I’ve been satisfied & happy for years with Adam for tuning- up & maintaining my AC System. Thanks!
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