Private Policy

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Our Privacy Policy

American Star Total Home Comfort is committed to protecting online user privacy. In order to ensure your privacy, information American Star Total Home Comfort collects through our web site at www.sosheat.com (“Site”) is used only in the manner and for the purposes described in this American Star Total Home Comfort Privacy Policy (“Privacy Policy.”)

User Consent to Privacy Policy

Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a “User.” All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information (“Information”) pursuant to the terms of this Privacy Policy.

Information Collected from Users

American Star Total Home Comfort collects the email address of Users that email a question or comment to American Star Total Home Comfort or submit a customer review. American Star Total Home Comfort may collect and store anonymous information relating to Users’ browsing patterns, including, for instance, the User’s browser version, site referral information, IP address, operating system, and other technical Site use information.

Cookies

The Site uses a feature of Internet Web browsers called a Cookie, which is a file that a User’s Web browser places on a User’s computer’s hard drive, to assign an identification code to the computer and to collect anonymous browsing information. On this Site, cookies are used in conjunction with session variables to track a User’s shopping cart and expire as soon as an order is completed or if a shopping cart sits idle for a lengthy period without being checked-out.

American Star Total Home Comfort does not use Cookies to retrieve Information about Users from a User’s computer unless the User knowingly and willingly provided such Information.

Use of Information

American Star Total Home Comfort uses the Information collected from its Users to:

  • Respond to Users’ questions or comments;
  • Administer a User’s contest entry or entry in other promotional feature;
  • Fulfill a User’s purchase request and notify Users of their order status;
  • Provide Users with important functionality changes to the Site, new American Star Total Home Comfort services and special offers we think you will find valuable.

Disclosure of Information to Third Parties

Unless we have your consent or except as required or permitted by law, American Star Total Home Comfort will not sell, share, trade or give away any Information that it collects or receives regarding its Users.

American Star Total Home Comfort may disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of American Star Total Home Comfort or others

Security

American Star Total Home Comfort has security measures to protect against the loss, misuse, and alteration of the Information under our control, including credit card information that is submitted to American Star Total Home Comfort When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users’ input before it is sent to us. Thus, we have taken steps to protect the Information we collect from you from unauthorized access. Unfortunately, no system is perfect; therefore, American Star Total Home Comfort makes no representations or warranties regarding the sufficiency of these security measures. American Star Total Home Comfort shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

Applicable Law/International Issues

Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site, but if you have already provided us with Information, please contact us and let us know how you would like us to handle such information.

Amendments to Privacy Policy

American Star Total Home Comfort reserves the right to amend this Privacy Policy.